Luxury Guest Services Specialist - Award-Winning Resort

Join Daluyon Beach and Mountain Resort, a 4-star luxury property globally recognized for its sustainability initiatives, as we redefine hospitality excellence in Bali’s most exclusive destinations. As a Guest Services Specialist, you will be the heart of our guest experience, ensuring every stay at our resort is unforgettable. Located in the stunning Nusa Dua, you’ll be part of a team that balances luxury with eco-conscious practices, creating a unique and memorable experience for our discerning guests.

In this role, you’ll handle guest inquiries, resolve issues, and ensure our guests feel valued and cared for. Using our in-house system, DaluyonCRM, you’ll manage guest data efficiently, and with your strong communication skills, you’ll be the bridge between our guests and our dedicated team. This is your chance to make a lasting impact on our guests’ journeys while growing within a company that values both sustainability and excellence.

📋 Tanggung Jawab Pekerjaan

• Handle guest inquiries and complaints with professionalism and empathy, ensuring high satisfaction ratings.
• Coordinate with housekeeping, dining, and other departments to resolve guest issues promptly.
• Manage guest data and reservations using DaluyonCRM, our proprietary system, ensuring accuracy and efficiency.
• Assist in organizing and executing special events and group bookings, contributing to a seamless guest experience.
• Train and mentor new staff to maintain high service standards.
• Collaborate with the front desk team to ensure smooth check-in and check-out processes.
• Provide exceptional customer service, going above and beyond to exceed guest expectations.
• Participate in sustainability initiatives, such as waste reduction and eco-friendly practices, aligning with our resort’s commitment to environmental responsibility.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality, preferably in a luxury resort setting.
• Proven ability to handle guest inquiries and complaints with a high level of professionalism and empathy.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
• Familiarity with guest relationship management systems, such as DaluyonCRM or similar platforms, is a plus.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Knowledge of Bali’s culture, traditions, and local customs is a valuable asset.
• Fluency in English and Bahasa Indonesia is required.
• Willingness to work in a team-oriented environment and contribute to the resort’s sustainability goals.

🛠️ Keahlian

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