Client Service Manager, FSS Client Solutions

Join Standard Chartered as a Client Service Manager in our Financial Services Solutions (FSS) Client Solutions team and play a pivotal role in delivering exceptional securities services to our top-tier clients. Based in the dynamic financial hub of Jakarta Raya, you will be responsible for managing and developing client relationships, ensuring that our clients receive the highest level of service and support. This role offers a unique opportunity to work with a diverse range of clients, leveraging your extensive experience and expertise in the financial services industry.

As a Client Service Manager, you will be at the forefront of our client service strategy, working closely with our sales and trading teams to ensure that our clients' needs are met and exceeded. You will be responsible for developing and implementing client service plans, monitoring client satisfaction, and identifying opportunities for growth and development. With your strong leadership and communication skills, you will be able to build and maintain strong relationships with our clients, ensuring that they feel valued and supported.

📋 Tanggung Jawab Pekerjaan

• Manage and develop client relationships, ensuring that our clients receive the highest level of service and support.
• Develop and implement client service plans, monitoring client satisfaction and identifying opportunities for growth and development.
• Work closely with our sales and trading teams to ensure that our clients' needs are met and exceeded.
• Leverage your extensive experience and expertise in the financial services industry to provide exceptional service to our clients.
• Build and maintain strong relationships with our clients, ensuring that they feel valued and supported.
• Monitor client feedback and use it to improve our client service strategy.
• Stay up-to-date with industry trends and best practices, applying this knowledge to enhance our client service offerings.
• Provide regular reports to senior management on client satisfaction and service performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 8-10 years of experience in client service management, preferably in the financial services industry.
• Strong leadership and communication skills, with the ability to build and maintain strong relationships with clients and colleagues.
• Proficient in using Microsoft Office Suite, including Excel and PowerPoint, as well as CRM software such as Salesforce.
• Certification in client service management or a related field is a plus.
• Excellent analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Strong understanding of regulatory requirements and compliance issues in the financial services industry.
• Ability to work independently and as part of a team, with a flexible and adaptable approach to meeting client needs.

🛠️ Keahlian

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