Service & Incident Manager - IT Operations Leadership Role

Onward Worldwide Management & Consultancy · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 53,500 - 80,000
Onward Worldwide Management & Consultancy is seeking a skilled Service & Incident Manager to join our IT Operations team in Bali. This role offers an exciting opportunity to lead and manage IT services and incidents, ensuring high availability and reliability of our systems. The ideal candidate will have a strong background in IT operations, excellent problem-solving skills, and a passion for delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

Lead and manage IT services and incidents to ensure high availability and reliability of systems.,Monitor and maintain IT infrastructure to prevent and resolve issues proactively.,Coordinate with cross-functional teams to resolve complex IT issues and implement improvements.,Develop and implement IT service management processes and best practices.,Provide technical support and guidance to IT staff to ensure optimal performance.,Ensure compliance with IT policies, procedures, and regulatory requirements.,Continuously improve IT services and processes to enhance efficiency and effectiveness.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Proven experience as a Service & Incident Manager or similar role in IT operations.,Strong knowledge of ITIL framework and best practices.,Excellent problem-solving and analytical skills.,Strong communication and interpersonal skills.,Ability to work in a fast-paced and dynamic environment.,Proficiency in English, both written and spoken.

🛠️ Keahlian

IT Service Management (ITSM)Incident ManagementProblem ManagementChange ManagementService Desk ManagementIT Infrastructure ManagementProject ManagementTechnical Troubleshooting
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