Contract Processing Team Lead - BPO Operations

Join eClerx as a Contract Processing Team Lead and take the helm of our dynamic BPO operations in Bali. In this pivotal role, you will oversee end-to-end contract processing workflows, ensuring accuracy, efficiency, and compliance while leading a high-performing team. eClerx, a leading BPO provider in Indonesia, is known for its innovative solutions and commitment to excellence. Based in Bali, you will be part of a vibrant and supportive work environment, with opportunities for professional growth and development.

As a Contract Processing Team Lead, you will manage and optimize contract processing workflows, from initial data entry to final document distribution. You will work closely with cross-functional teams to ensure seamless operations and deliver exceptional service to our clients. This role offers a competitive salary and benefits package, along with the chance to work in a dynamic and fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Oversee end-to-end contract processing workflows, ensuring accuracy, efficiency, and compliance with industry standards.
• Lead and mentor a high-performing team of contract processors, providing guidance and support to achieve operational excellence.
• Implement and maintain quality control measures to ensure high standards of work and customer satisfaction.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Stay up-to-date with industry trends and best practices, and drive continuous improvement initiatives.
• Ensure compliance with regulatory requirements and internal policies.
• Provide regular reports and updates to management on team performance and operational status.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in contract processing or a related role in the BPO industry.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Proficient in using contract management software such as DocuSign, PandaDoc, or similar tools.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to monitor and improve performance metrics.
• Knowledge of industry-specific regulations and compliance requirements.
• Fluency in English, both written and spoken, is a plus.

🛠️ Keahlian

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